Question 1

1. Luna Park Sydney Online Sales – Introduction and Disclosures

Accepted Answer

1.1 Before purchasing a ticket or product from Luna Park Sydney Pty Limited (ABN 39 102 907 184) (Luna Park Sydney) I acknowledge that I have read and understood the:
(a) Introduction and Disclosures;
(b) General Terms and Conditions;
(c) Conditions of Entry;
(d) Disclaimer;
(e) Risk Warning, Waiver and Indemnity;
(f) any additional specific terms and conditions applicable to the tickets or product that I am purchasing; and
(g) https://lunaparksydney.com/privacy which covers the collection, use and disclosure of personal information provided,
(together Terms and Conditions).
and agree to comply with and be bound by the Terms and Conditions and any other terms and conditions displayed at the entry to the amusements, rides, attractions, experiences or shows (Attractions).
1.2 These Terms and Conditions may be reasonably varied and updated from time to time and any reasonable variations become effective upon display. By continuing to use the ticket or product you have purchased you consent to be bound by the varied terms and conditions.
1.3 In particular, I understand that:
(a) Luna Park Sydney may impose restrictions or limitations on access to Attractions at any time due to weather, park refurbishment, maintenance, and other operational reasons or to protect customer safety.
(b) Use of the Attractions poses a risk of personal injury to me. Luna Park Sydney is not responsible for any injury suffered by me as a result of, or incidental to, my use of Attractions.
(c) Luna Park Sydney’s liability to me is limited for any:
(1) death;
(2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury of the individual);
(3) the contraction, aggravation or acceleration of a disease;
(4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or situation:
(A) that is or may be harmful or disadvantageous to me or the community; or
(B) that may result in harm or disadvantage to me or community.
(d) Luna Park Sydney’s liability to me is limited to the total price paid for the purchase of tickets or products.
(e) To the fullest extent permitted by law, I release and indemnify Luna Park Sydney from any claims:
(1) I may have arising from or in connection with my use of Luna Park Sydney or the Attractions on any basis whatsoever;
(2) in relation to any loss or damage caused by the use of the Luna Park Sydney website.
(f) Personal information and data may be disclosed to services providers, contractors or professional advisers who provide services to Luna Park Sydney which may enable the third party to identify me.
1.4 I acknowledge and agree that if I have purchased a ticket or product for someone else then I must make available or known to them the Terms and Conditions and by their attendance, they shall be deemed to have accepted same. Where a person purchases a ticket for a child the purchaser shall be responsible for the ticket and is deemed to be the authorised representative for the child.
1.5 If you have any feedback or inquiries about Luna Park Sydney or any ticket or product including these Terms and Conditions, please contact Guest Services on 02 99226644 or gservices@lunaparksydney.com.
1.6 Guests must abide by any rules, regulations or requirements applicable to Luna Park Sydney or any Attractions as announced by Luna Park Sydney from time to time. Further information can be found in our Frequently Asked Questions | Luna Park Sydney.

Question 2

2. General Terms and Conditions

Accepted Answer

2.1 Luna Park Sydney makes all efforts to ensure all prices and ticket and product information as published on https://www.lunaparksydney.com/ are current and up to date. All prices are in $AUD and inclusive of GST. Prices can change and Luna Park Sydney's latest price is always displayed on the Luna Park Sydney website https://www.lunaparksydney.com/
2.2 Tickets and products can only be purchased by the credit card holder. A valid residential address must be provided at the time of booking. PO Boxes or Locked Bags are not accepted as billing addresses.
2.3 All Guests wishing to use Attractions including adults accompanying children, will be required to purchase the relevant ticket. Children under 85cm in height do not require a ticket, however, they are only able to ride the Carousel (chariot cars only) and the Ferris Wheel with an accompanying adult.
2.4 All Guests assume the inherent risks associated with the operation of all Attractions and must read and obey all safety signage, instructions and rules.
2.5 Luna Park Sydney may impose restrictions or limitations on access to Attractions and reserves the right, acting reasonably, to refuse admission, cancel, suspend or revoke a ticket or impose restrictions at any time due to weather, park refurbishment, maintenance and other operational reasons, misuse or to protect customer safety.
2.6 Luna Park Sydney is an all-weather venue. Luna Park Sydney tickets and products are non-transferrable, non-exchangeable and non-refundable for error or change of mind.
2.7 Nothing in these Terms and Conditions excludes, restricts or modifies any condition, warranty, right or remedy which may be conferred by the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified by agreement.
2.8 All goods and services sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. In the case of goods sold by Luna Park Sydney, you are entitled to a replacement or refund for a major failure and you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.9 Without excluding, restricting, or modifying any non-excludable rights, in the case of a major failure with services supplied by Luna Park Sydney, you are entitled:
(a) to cancel your service contract with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.
2.10 If a failure does not amount to a major failure with services supplied by Luna Park Sydney, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract for the service and obtain a refund of any used portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.11 Luna Park Sydney is not responsible for lost, damaged or stolen property.
2.12 Any ticket or other document or record which purports to evidence the purchase of a ticket or other product which is deemed by Luna Park Sydney to be copied, altered, a photo or reproduction or which is fraudulent or purchased from an unauthorised point of sale will not be valid for redemption.
2.13 Tickets or products are not redeemable for cash and cannot be used with any other offer, discount or product unless otherwise stated in any specific terms and conditions applicable to a particular ticket or product.
2.14 All Guests are required to comply with all relevant laws including any Public Health orders as indicated on NSW State Government websites (nsw.gov.au).
2.15 The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission.
2.16. Luna Park Sydney makes no warranties and accepts no liability in relation to material contained on external sites, including out of date product pricing information. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by Luna Park Sydney of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.
2.17. Our website, social media channels and other marketing materials may contain User Generated Content (UGC) which is links or reproductions of photos, videos or other material usually referring to Luna Park Sydney products, activities, venues or Amusements you or other people upload to their social media accounts and make available to the public. UGC disclosed is displayed by Luna Park Sydney for promoting and improving our products and services. UGC may contain personal information including photo images of identifiable people and children. However, as a user of social media has already made such information publicly available on their social media account Luna Park Sydney will not be liable for any alleged breach of privacy. Luna Park Sydney is not responsible for any privacy policy of any social media platform or entity. Any concern that you have should be directed to the relevant platform.
2.18. Luna Park Sydney accepts no liability for any failure to comply with these Terms and Conditions where such failure is due to circumstances beyond our reasonable control. If Luna Park Sydney waives any rights available to it under these Terms and Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
2.19. If any of these Terms and Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining Terms and Conditions shall nevertheless continue in full force.
2.20. These Terms and Conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

Question 3

3. Conditions of Entry

Accepted Answer

3.1 Luna Park Sydney is a Licensed Premises and as such anyone entering Luna Park Sydney are bound by the requirements of the Liquor Act 2007.
3.2 Smoking, vaping and e-cigarettes are permitted only in designated areas.
3.3 Professional, commercial, staged or organised photography or video recording is not permitted without prior authorisation.
3.4 Tripods are permitted, please see FAQ's for more information on tripod usage in Luna Park Sydney.
3.5 Any type of activity or item that may impact on other Guests safety or enjoyment of Luna Park Sydney is not permitted.
3.6 Luna Park Sydney and surrounding areas are under 24-hour CCTV surveillance.
3.7 Intoxicated persons will not be permitted entry.
3.8 Liquor may not be brought onto or taken off the premises, and checking procedures may be applied to prevent this.
3.9 It is an offence to purchase liquor for (or supply liquor to) minors.
3.10 Guests who are intoxicated, argumentative, quarrelsome, aggressive, dangerous or disorderly will be removed from the Premises.
3.11 Animals are prohibited from entering Luna Park Sydney (service animals exempt).
3.12 No skateboarding, scooters, no ball games or sports activities, no bike riding.

Question 4

4. Disclaimer

Accepted Answer

4.1 Attractions in Luna Park Sydney are designed for use by participants who meet the displayed height requirements.
4.2 The Attractions are recreational activities and there are risks of injury to participants associated with, and incidental to, the use of the Attractions. By using or engaging in Attractions you accept these risks and agree that the owners, operators and landlords of Luna Park Sydney do not have or accept any liability for any injury suffered as a result of you accepting these risks.
4.3 Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any Attraction.
4.4 Use of any Attractions are restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the Attractions for applicable restrictions.
4.5 This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

Question 5

5. Risk Warning, Waiver and Indemnity

Accepted Answer

5.1 I acknowledge, agree and understand my activites at, and my use, Luna Park Sydney is for my own enjoyment and leisure and is entirely recreational.
Risk Warning pursuant to section 5M of the Civil Liability Act
5.2 I acknowledge, agree and understand that:
(a) I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to, physical or mental injury (including those resulting in death, or the aggravation, acceleration or recurrence of any physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.
(b) The risk of personal injury that I may suffer may arise from or be connected to:
(1) contact or collision with the surface of the Attraction;
(2) contact or collision with another patron;
(3) the movement or sound of the Attraction (sudden or otherwise), strobe or other lighting effects or virtual motion;
(4) weather conditions including rain, wind, lightning, heat and cold;
(5) slipping and tripping on floor surfaces;
(6) the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
(7) incorrect use of any Attraction;
(8) failure to follow instructions in relation to participation on any Attraction; and
(9) the unforeseen failure or malfunction of any Attraction.
(c) I accept and acknowledge all risks identified above voluntarily and at my own risk.
(d) I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all Attractions or activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).
Waiver - General Waiver
5.3 To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park Sydney, including for any liability:
(a) for breach of contract (including but not limited to any express or implied warranty that any recreational services will be provided with due care and skill); or
(a) for negligence
arising from, or in connection with, my attendance at and use of Luna Park Sydney.
Waiver in relation to recreational services to which the Australian Consumer Law applies
5.4 I acknowledge that:
(a) it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me.
(b) I agree to waive my right to sue Luna Park Sydney (if it is deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
(c) the waiver of my rights in clause 5.4(b) above is limited to liability for any:
(1) death;
(2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury of the individual);
(3) the contraction, aggravation or acceleration of a disease;
(4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:
(A) that is or may be harmful or disadvantageous to me or the community; or
(B) that may result in harm or disadvantage to me or community.
The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event Luna Park Sydney is deemed to be a supplier).
Release and Indemnity
5.5 To the fullest extent permitted by law, I:
(a) release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my attendance at or use of Luna Park Sydney;
(b) indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
(1) arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
(2) against Luna Park Sydney in respect of any injury, loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and Attractions.
save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

Question 6

6. E-Tickets

Accepted Answer

6.1 If your ticket is issued as an e-ticket it will be issued in PDF from at 6am the day prior to the ticket/session date, to the email address nominated during the purchase process. An e-ticket is for the purpose marked in the 'Ticket Type' field. Please check the operating calendar on https://www.lunaparksydney.com/ as operating days and times do change.
6.2 Please bring a copy of your e-ticket to present at a Luna Park Sydney Ticket Booths or Attraction access points for redemption or entry.
6.3 Display on a smartphone or tablet is acceptable.
6.4 Valid photo ID and the purchasing credit card may be required upon redemption or entry.
6.5 All intended users of the tickets purchased must be present at the time of redemption or entry including for height measurement and wristband application, if applicable.
6.6 E-tickets are not valid in conjunction with any other offer, such as discount vouchers.

Question 7

7. Ride Only Tickets

Accepted Answer

7.1. 2 Ride Ticket or a 1 Ride Ticket are available for purchase on advertised days, unless ‘SOLD OUT’, at lunaparksydney.com.
7.2. A 2 Ride Ticket entitles the holder to 1 ride on any 2 rides available for the date indicated on the ticket only during operating hours for that day.
7.3. A 1 Ride Ticket entitles the holder to any 1 ride available (at the guest’s election) for the date indicated on the ticket.
7.4. A ride pass ticket is a unique ticket and valid for the specific date indicated on the ticket only. Returns and refunds are outlined in the General Terms and Conditions.
7.5. On entry to Luna Park Sydney and validation of a Ride Pass e-ticket a unique wristband will be issued that is not transferable between individuals, valid for the date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Sydney Ticket Box at the time of e-ticket redemption.

Terms & Conditions

General terms

Tickets & bookings

Terms & Conditions

General terms

1. Luna Park Sydney Online Sales – Introduction and Disclosures

2. General Terms and Conditions

3. Conditions of Entry

4. Disclaimer

5. Risk Warning, Waiver and Indemnity

6. E-Tickets

7. Ride Only Tickets

Tickets & bookings

8. Coney Island Pass

9. Annual Rides Pass Terms and Conditions

10. Unlimited Rides Pass Ticket Terms and Conditions

11. Coupon Codes

12. Birthday Party Bookings

13. Gift Cards